Terms of Use:
Please read our terms and conditions carefully before ordering. All sales are subject to the terms below and will govern any contract of sale that we, Retechdeals enter into with you, the customer and reseller.
Payment Policy:
We accept Debit, Visa, Master Card and PayPal. All items will be delivered after payment is cleared. Your order is not confirmed until we have not received payment. Although we hold the stock for 24 hours after order placement but still we can’t guarantee that. All orders are shipped directly to the customer, there no possibility to pick-up your order in store since we are selling only online.
Warranty Policy:
We provide warranty on all items with different length of time which is always mentioned in the warranty. We usually cover the warranty in 14 days. If it can be repaired, we repair it, if it cannot be repaired; we replace it depending on products. If a product is obsolete, we change with the new model and charge difference amount. We don’t cover the warranty if the product is damaged or burned. Water split on the product also counts as damage if the product is not used as the intended purpose or abused. We do not cover Power Adapters or Batteries in warranty. If you fail to provide proof of purchase like invoice and product packing or the warranty time is over, then warranty cannot be claimed. Software purchased from us will be supplied with the relevant license as described on the product (unless you are ordering a media only or document pack whereby the license is purchased separately.) You must comply with any license terms as described on the license agreement supplied with any software package. These license terms may be in addition to our terms and conditions. All orders must be paid for in full prior to dispatch. There is no return, refund or exchange on any software.
Sales Inquiries:
Please check the specification carefully to ensure that the product meets with your requirements before ordering. If you are in doubt then please contact us via email or telephone before placing any order. Alternatively, visit the manufacturer’s website for more information.
Placing an order:
We accept orders from canadian customers only and ship to confirmed address. The price of goods on our web site is shown excluding Taxes. All Canadian customers will be charged tax at the current rate on all sales. Delivery costs are shown at the end of the order. We reserve the right not to supply goods and services to any individual or company.
Return of Goods:
We do not accept goods back that you find are not compatible with your system. We do not accept the return of software that has been opened or installed. We do not offer goods on a trial basis. If for any reason it is necessary to return goods to us then you must ensure that you follow the following procedure:
- Contact the Web Sales team at 873-477-0424 stating your name, address, order reference number, item and description of the fault.
- If your item is accepted for the return you will be issued an RMA Number and we ask you to put a copy of the email we send you in the box with the item to return. Ensure you have included all disks, manuals, cables, accessories, and original package supplied or you will not receive a credit for the item.
- Return the item to us at the provided address from our customer support. Do not write or mark anything on the original packaging.
- The items will be inspected by our technical team and if found to be faulty will be sent to the manufacturer to be repaired or replaced.
- These items will be replaced as soon as they are inspected and sent out to you as soon as possible or a credit offered.